Send us an email at [email protected] and we would be happy to chat with your landlord/property manager and answer any questions that may have.
Latency can be described as the delay that happens before a data transfer occurs and “high latency” is usually due to some kind of bottleneck on the network. Basically, it is the time it takes your computer to send a signal to the edge of the network and then receive a response back. Latency should not be confused with other measurements such as “data transfer rate” and “bandwidth,” which refer to the speed of the data transfer itself.
At Warren Wireless, we report a 10 millisecond “ping” to the edge of our network, which is considered very low. What this means in regards to our service is that you should never have any problems streaming video, playing online games or video conferencing due to high latency.
At this time we do not have a published network status page or outage map. For now, the best way to inquire about the status of our network or report a connectivity issue is to submit a support ticket through https://warrenwireless.net/. A Warren Wireless representative will respond to your inquiry ASAP.
Right now our service is only available to the citizens of Trumbull County, namely Warren, Niles, Howland, and Weathersfield. However, we have plans to expand into new markets in the near future. While we don’t have a firm timeline on when our service will be available in your neighborhood, our engineers are working hard to grow our network. Feel free to sign up here and a Warren Wireless representative will reach out to you as soon as our service becomes available!
You can find details on our business plans at https://warrenwireless.net/sign-up/business
Great question! There are many reasons to choose our smaller, local ISP over one of the larger national brands. For starters,
- Transparent pricing – We’re cheaper than your current provider, and we’re totally transparent about pricing. Our service costs $50.00 flat rate with absolutely no hidden fees. You’ll always know exactly how much your monthly bill will be, and you’ll never have to negotiate to keep it that way.
- 75+ Mbps up & down – We’re faster than your current provider – roughly 5x faster than Comcast and easily 10x faster than DSL! Forget about waiting for things to buffer. You will be able to access anything at anytime with hardly any loading time. Video chatting, video streaming and online gaming are super fast and super clear. Even better, as our network grows, your service will actually get better, not worse!
- No contract – If you don’t like the service or just want to try something new, you can cancel whenever you want. There’s no hassle from us. We’re happy to send one of our professional installers over to collect our equipment free of charge.
- Redundant network built in – We have many fiber sources built into our network, and you’ll automatically reroute to an alternate fiber source if the one your connection is using goes down. Unless there is a city-wide power outage, you’ll never lose your connection!
- Local support – Any time you have any questions about our service, or on the rare occasion that your connection needs troubleshooting, our local staff is here to help. You will be speaking to real people located right here in the Bay Area who have experience and training with our specific service and equipment.
- Professional Installation & You Own Your Equipment – We will provide you with everything you need to get online during our installation process. That means no modem rentals, as you own your equipment outright. No additional service charges and no hidden fees. The only cost to you is your flat monthly rate – Always!
Ready to take the next steps? Sign up here and one of our Customer Support representatives will respond to you within 1-2 business days. We look forward to working with you!
There is a term called “rain fade” where droplets of water in the air can attenuate signal to differing degrees depending upon frequency. However, because our signal typically operates on the lower end of the frequency spectrum and is broadcast over relatively short distances, rain fade should not effect the performance of your connection to any noticeable degree.
Our Internet service provides speeds of up to 250Mbps (megabits per second) symmetrical. Most streaming services typically require about 4-5Mbps to stream seamlessly on a single device, meaning that on our network you should have no trouble streaming video on multiple devices at the same time with zero buffering or speed issues. One caveat to this statement would be 4K video streaming which requires significantly more bandwidth than standard HD video. 4K video usually requires roughly 20-25Mbps to stream seamlessly. However, based on the average speeds across our network, you should still have no trouble watching 4K video in your home on 1-2 devices simultaneously with a Common Networks connection.
We do not currently offer phone or television bundles with our Internet service. However, with a fast and reliable Internet connection, traditional phone and television can be replaced with VoIP (voice over Internet protocol) phone services such as Vonage and 1-VoIP, and live streaming TV sites such as Hulu, Playstation Vue, Sling TV and Youtube TV, which offer local feeds of ABC, CBS, Fox and/or NBC in select markets.
We do not currently offer a public IP address. Customers will receive a private IP address but will not be able to host any services requiring a public IP. This is on our future roadmap, but we do not yet have a timeline for when this service will be released.
If you are located in our service area please sign up here to find out if you are in a location we can reach from our network. A Warren Wireless agent will verify serviceability and usually respond within 24 hours of your request. If we determine you are within our coverage area, you can book a technician to arrive at your address within 2-3 business days. Once our installer is on-site, the installation process typically takes about 3 hours to complete. Once set up, your connection will be active and access to the Internet will be available immediately.
We use FCC-approved antennas that may transmit data using 2.4 GHz, 5 GHz, 24 GHz, and 60 GHz signals, similar to the radios in your wifi router, cell phone, or iPad. These small antennas are installed on your home’s roof by one of Warren Wireless’ professional installers. We then run a Cat5e/Cat6/Cat6a Ethernet cable into your home.
We use these antennas to interconnect locations throughout our service area, creating a wireless mesh network between homes, our relay locations, and our fiber internet sources. A whole community can then have internet service with only a few homes needing to have access to our source. This mesh approach also increases reliability by ensuring every home has multiple points of connectivity in the neighborhood. If one radio fails or network traffic is particularly heavy in one area, we can route accordingly without service being interrupted.
You can expect to see download and upload speeds anywhere between 30-250mbps – we’ll work to continue to increase these speeds as we expand. If you start to notice your speeds dropping below 50Mbps, please submit a support request so that we can help troubleshoot your connection.
Like other ISPs, including cable and DSL providers, our network does share bandwidth across our entire customer base. That said, our proprietary technology and network allows us to give your home multiple paths to the internet, meaning we’re not relying on only one single connection or bottleneck to service your house.
Installation & Equipment
No. We can install one mount and provide service to multiple tenants in the building.
If you live in a 1-2 story building, our installers will be able to get on the roof using a ladder.
If your building is 3+ story, we will need you to let us know what the best way to get access to your roof.
Our equipment will need to get installed on the roof of the building since our technology relies on unobstructed line of sight. You will need to secure property manager/landlord permission before your scheduled installation appointment.
Because our service relies on line of sight, a rooftop installation is required. If you are not the property owner at your location, landlord permission for a rooftop installation is necessary to complete the installation process. If your landlord does not seem receptive to the idea of a rooftop installation or would like further information about our installation process, we would be happy to speak with them to address any questions or concerns they may have. Please have them submit a support ticket on our website and a Warren Wireless representative will be in touch with them shortly.
We do not offer a self-installation option at this time. However, we do offer a professional installation and affordable equipment for all of our customers, provided you are inside our coverage area. Our trained installers are happy to coordinate with you to find a date that works best with your schedule. Sign up here to find out if your location is within our service area and a Customer Support representative will respond to you within 1-2 business days.
For the best wifi performance, it is important that the wireless signal be able to spread out evenly throughout your whole home or apartment unit. For this reason, we recommend placing your wireless access point (router) in an open, central location that is not blocked by a lot of furniture, walls, or closed doors. If you have a place inside your home where you would prefer your wireless access point to be located, our installers are happy to try to accommodate you. Our only requirement is that the access point be connected to the equipment box we provide via Ethernet cable so that it can remain wired to our network.
- The installation will be done by Warren Wireless’ experienced, professional installers.
- The installation will take ~3 hours depending on the height of your home and the distance that the cable must run from the antennas to the entry point of your home.
- We will need access to the inside of your home during part of the installation
- If you’re not the home or building owner, we rely on you to secure permission for our installation from your landlord
- We will install a 3-6 ft pole with 2 or 3 antennas on top of your roof or on the side of your home
- From the antennas on your roof, we’ll run an Ethernet cable (neatly secured to the side of your home) into your home either through an existing hole or a new hole that we will drill into the side of your home. Please note that our installers will seal any penetration holes with professional grade materials. Lastly, we’ll place a wall plate on the inside of the unit where the cable enters your house.
- Inside of your home, we’ll leave a shoebox-sized equipment box that will receive the ethernet cable from the antennas and house our “modem” and other cables. This box will simply need a place to plug into a wall outlet in your home. We will also optionally installation a wifi access point if you’ve elected to purchase or rent one that will serve as your wireless router.
At Warren Wireless we use a Microwave technology to broadcast our signal over a mesh network of antennas that communicate with each other wirelessly over the airwaves. Since this technology relies on having a clear unobstructed line of sight from our equipment to one of our core network sites, we will need to mount the receiver antennas to the highest point of your rooftop for the best performance.
First, we’ll erect a 3-6 foot mast (which includes 1-4 antennas) on your roof. When installing equipment on a flat roof, we mount the necessary antennas on the mast and place the mast on your roof. We will not drill into your home or building to attach the mast to your roof, but rather weigh the mast down with a few cinder blocks to keep the equipment secure. If the roof is pitched, it’s likely that we’ll need to attach the antenna mast directly to your rooftop using a handful of screws.
For reference, we use different antennas for different purposes; here are the dimensions for each of the 3 antennas that may be mounted:
5″ circle (approximately the size of a dessert plate)
7.5″ circle (approximately the size of a salad plate)
10″ x 14″ rectangle (approximately the size of an average laptop)
From the mounting point we’ll run a single Ethernet cable into the unit / home. This can often run along existing lines routing from your rooftop into the unit. If there are no pre-existing routes to attach our line to, we’ll work with you to identify the best route into your home so that the end result looks as nice and hidden as possible.
If necessary, we may need to drill a small hole where the cabling enters the building and attach a wall plate on the interior wall of your home – creating an Ethernet outlet on your wall. This will be installed and sealed by one of our professional installers. From that wall port, we’ll run a Cat5e/Cat6/Cat6a Ethernet cable to a small equipment box. You can decide that you want the equipment box right next to the entry point or tucked away. The only requirement is that the equipment box be located near a 3-prong electrical outlet.
From the equipment box, we’ll run an Ethernet cable to your router location. Again, this can be right next to the box, or you can ask us to put the router further away, and we’ll just use a longer cable.
We mount a mast to your roof that houses between 1-4 small antennas. We use different antennas for different purposes. Here are the dimensions for each of the 3 antennas that may be mounted:
- 5″ circle (approximately the size of a dessert plate)
- 7.5″ circle (approximately the size of a salad plate)
- 10″ x 14″ rectangle (approximately the size of an average laptop)
For the best performance and to ensure we can deliver quality service, we recommend and sell wireless solutions that we support and guarantee. If you’ve got a different setup that you like or prefer – you are welcome to use it with our service.
Please note that we do not troubleshoot, guarantee or otherwise support service delivered by 3rd party equipment such routers, switches, wireless access points, etc.
In 1996 the Federal Communications Commission (FCC) passed the Over-the-Air-Reception Devices Rule. This rule states that whether you own or rent, you have the legal right to receive wireless internet service. It applies to tenants living apartments, condos, town homes, and those that are part of HOAs – and reserves the right for these tenants to install a dish (up to 1 meter diameter).
For more details – including information on limitations, maintenance, and unreasonable installation delays – review the links below:
Yes! Many of our customers find out about our service through word of mouth. For this reason, we are happy to credit your residential account for 1 month of service for each person you refer to us who becomes a Warren Wireless subscriber, up to a full year of free service. Your credit will be processed after the person you have referred has paid for their first month of service.
If any of your friends or neighbors are interested in setting up hassle-free, high speed Internet service, have them sign up at https://warrenwireless.net/sign-up/. Make sure they know to tell us who referred them to us so that you can receive the referral credit. Thanks in advance!
Your first bill will be emailed to you on the day after your installation and will only include the remaining days in the month where your service was active. For instance, if your monthly package is $50 / month, if you are scheduled to be installed on the 15th of the month, you will be billed on the 16th for $25.00 (half of our standard monthly rate). After that, you will be billed $50.00 on the 1st of each month going forward.
We happily offer transparent pricing that is a flat rate based on your speed tier. Our service is month to month, with no contract required. There are no hidden fees, no equipment rentals (you buy your equipment outright), and tax is already included in the price.
If you opt to purchase a wireless router / access point solution, or wish to rent one, that is at an additional cost.
The total power consumption (all equipment including the box inside your home, and the antennas) is ~$2.50 a month of electricity, which is paid by the customer.
Each antenna uses ~7 watts at max power. Assuming 3 antennas are installed in a home, plus power for the mini-computer that is housed in the equipment box – we’re running at ~28 watts.
This is equivalent to 21 kWh per month. A typical US home uses about 900 kWh per month, and the average price in the US per kWh is $0.12. Assuming this price, our full installation would increase your monthly electricity bill by about $2.50.