FAQ

At this time we do not have a published network status page or outage map. For now, the best way to inquire about the status of our network or report a connectivity issue is to submit a support ticket through https://warrenwireless.net/. A Warren Wireless representative will respond to your inquiry ASAP.

Right now our service is only available to the citizens of Trumbull County, namely Warren, Niles, Howland, and Weathersfield. However, we have plans to expand into new markets in the near future. While we don’t have a firm timeline on when our service will be available in your neighborhood, our engineers are working hard to grow our network. Feel free to sign up here and a Warren Wireless representative will reach out to you as soon as our service becomes available! 

Great question! There are many reasons to choose our smaller, local ISP over one of the larger national brands. For starters,

• Transparent pricing – We’re cheaper than your current provider, and we’re totally transparent about pricing. Our service costs $50.00 flat rate with absolutely no hidden fees. You’ll always know exactly how much your monthly bill will be, and you’ll never have to negotiate to keep it that way. 
• 75+ Mbps up & down – We’re faster than your current provider – roughly 5x faster than Comcast and easily 10x faster than DSL! Forget about waiting for things to buffer. You will be able to access anything at anytime with hardly any loading time. Video chatting, video streaming and online gaming are super fast and super clear. Even better, as our network grows, your service will actually get better, not worse!
• No contract – If you don’t like the service or just want to try something new, you can cancel whenever you want. There’s no hassle from us. We’re happy to send one of our professional installers over to collect our equipment free of charge. 
• Redundant network built in – We have many fiber sources built into our network, and you’ll automatically reroute to an alternate fiber source if the one your connection is using goes down. Unless there is a city-wide power outage, you’ll never lose your connection!
• Local support – Any time you have any questions about our service, or on the rare occasion that your connection needs troubleshooting, our local staff is here to help. You will be speaking to real people located right here in the Bay Area who have experience and training with our specific service and equipment. 
• Professional Installation & You Own Your Equipment – We will provide you with everything you need to get online during our installation process. That means no modem rentals, as you own your equipment outright. No additional service charges and no hidden fees. The only cost to you is your flat monthly rate – Always! 

Ready to take the next steps? Sign up here and one of our Customer Support representatives will respond to you within 1-2 business days. We look forward to working with you! 

Our Internet service provides speeds of up to 250Mbps (megabits per second) symmetrical. Most streaming services typically require about 4-5Mbps to stream seamlessly on a single device, meaning that on our network you should have no trouble streaming video on multiple devices at the same time with zero buffering or speed issues. One caveat to this statement would be 4K video streaming which requires significantly more bandwidth than standard HD video. 4K video usually requires roughly 20-25Mbps to stream seamlessly. However, based on the average speeds across our network, you should still have no trouble watching 4K video in your home on 1-2 devices simultaneously with a Common Networks connection.

We do not currently offer phone or television bundles with our Internet service. However, with a fast and reliable Internet connection, traditional phone and television can be replaced with VoIP (voice over Internet protocol) phone services such as Vonage and 1-VoIP, and live streaming TV sites such as Hulu, Playstation Vue, Sling TV and Youtube TV, which offer local feeds of ABC, CBS, Fox and/or NBC in select markets. 

We do not currently offer a public IP address. Customers will receive a private IP address but will not be able to host any services requiring a public IP. This is on our future roadmap, but we do not yet have a timeline for when this service will be released.

We use FCC-approved antennas that may transmit data using 2.4 GHz, 5 GHz, 24 GHz, and 60 GHz signals, similar to the radios in your wifi router, cell phone, or iPad. These small antennas are installed on your home’s roof by one of Warren Wireless’ professional installers. We then run a Cat5e/Cat6/Cat6a Ethernet cable into your home.

We use these antennas to interconnect locations throughout our service area, creating a wireless mesh network between homes, our relay locations, and our fiber internet sources. A whole community can then have internet service with only a few homes needing to have access to our source. This mesh approach also increases reliability by ensuring every home has multiple points of connectivity in the neighborhood. If one radio fails or network traffic is particularly heavy in one area, we can route accordingly without service being interrupted.

You can expect to see download and upload speeds anywhere between 30-250mbps – we’ll work to continue to increase these speeds as we expand. If you start to notice your speeds dropping below 50Mbps, please submit a support request so that we can help troubleshoot your connection. 

Like other ISPs, including cable and DSL providers, our network does share bandwidth across our entire customer base. That said, our proprietary technology and network allows us to give your home multiple paths to the internet, meaning we’re not relying on only one single connection or bottleneck to service your house.