FAQ

Our Service

Send us an email at support@warrenwireless.net and we would be happy to chat with your landlord/property manager and answer any questions that may have.

Latency can be described as the delay that happens before a data transfer occurs and “high latency” is usually due to some kind of bottleneck on the network. Basically, it is the time it takes your computer to send a signal to the edge of the network and then receive a response back. Latency should not be confused with other measurements such as “data transfer rate” and “bandwidth,” which refer to the speed of the data transfer itself. 

At Warren Wireless, we report a 10 millisecond “ping” to the edge of our network, which is considered very low. What this means in regards to our service is that you should never have any problems streaming video, playing online games or video conferencing due to high latency.

You can find details on our business plans at https://warrenwireless.net/sign-up/business

There is a term called “rain fade” where droplets of water in the air can attenuate signal to differing degrees depending upon frequency. However, because our signal typically operates on the lower end of the frequency spectrum and is broadcast over relatively short distances, rain fade should not effect the performance of your connection to any noticeable degree. 

If you are located in our service area please sign up here to find out if you are in a location we can reach from our network. A Warren Wireless agent will verify serviceability and usually respond within 24 hours of your request. If we determine you are within our coverage area, you can book a technician to arrive at your address within 2-3 business days. Once our installer is on-site, the installation process typically takes about 3 hours to complete. Once set up, your connection will be active and access to the Internet will be available immediately. 

Installation & Equipment

Yes.

Our equipment will need to get installed on the roof of the building since our technology relies on unobstructed line of sight. You will need to secure property manager/landlord permission before your scheduled installation appointment.

Who

  • The installation will be done by Warren Wireless’ experienced, professional installers.

Timing

  • The installation will take ~3 hours depending on the height of your home and the distance that the cable must run from the antennas to the entry point of your home. 

Access

  • We will need access to the inside of your home during part of the installation
  • If you’re not the home or building owner, we rely on you to secure permission for our installation from your landlord

What

  • We will install a 3-6 ft pole with 2 or 3 antennas on top of your roof or on the side of your home 
  • From the antennas on your roof, we’ll run an Ethernet cable (neatly secured to the side of your home) into your home either through an existing hole or a new hole that we will drill into the side of your home. Please note that our installers will seal any penetration holes with professional grade materials. Lastly, we’ll place a wall plate on the inside of the unit where the cable enters your house.
  • Inside of your home, we’ll leave a shoebox-sized equipment box that will receive the ethernet cable from the antennas and house our “modem” and other cables. This box will simply need a place to plug into a wall outlet in your home. We will also optionally installation a wifi access point if you’ve elected to purchase or rent one that will serve as your wireless router.

At Warren Wireless we use a Microwave technology to broadcast our signal over a mesh network of antennas that communicate with each other wirelessly over the airwaves. Since this technology relies on having a clear unobstructed line of sight from our equipment to one of our core network sites, we will need to mount the receiver antennas to the highest point of your rooftop for the best performance.

First, we’ll erect a 3-6 foot mast (which includes 1-4 antennas) on your roof. When installing equipment on a flat roof, we mount the necessary antennas on the mast and place the mast on your roof. We will not drill into your home or building to attach the mast to your roof, but rather weigh the mast down with a few cinder blocks to keep the equipment secure. If the roof is pitched, it’s likely that we’ll need to attach the antenna mast directly to your rooftop using a handful of screws. 

For reference, we use different antennas for different purposes; here are the dimensions for each of the 3 antennas that may be mounted:

5″ circle (approximately the size of a dessert plate)
7.5″ circle (approximately the size of a salad plate)
10″ x 14″ rectangle (approximately the size of an average laptop)

From the mounting point we’ll run a single Ethernet cable into the unit / home. This can often run along existing lines routing from your rooftop into the unit. If there are no pre-existing routes to attach our line to, we’ll work with you to identify the best route into your home so that the end result looks as nice and hidden as possible. 

If necessary, we may need to drill a small hole where the cabling enters the building and attach a wall plate on the interior wall of your home – creating an Ethernet outlet on your wall. This will be installed and sealed by one of our professional installers. From that wall port, we’ll run a Cat5e/Cat6/Cat6a Ethernet cable to a small equipment box. You can decide that you want the equipment box right next to the entry point or tucked away. The only requirement is that the equipment box be located near a 3-prong electrical outlet.

From the equipment box, we’ll run an Ethernet cable to your router location. Again, this can be right next to the box, or you can ask us to put the router further away, and we’ll just use a longer cable.

We mount a mast to your roof that houses between 1-4 small antennas. We use different antennas for different purposes. Here are the dimensions for each of the 3 antennas that may be mounted:

  • 5″ circle (approximately the size of a dessert plate)
  • 7.5″ circle (approximately the size of a salad plate)
  • 10″ x 14″ rectangle (approximately the size of an average laptop)

In 1996 the Federal Communications Commission (FCC) passed the Over-the-Air-Reception Devices Rule. This rule states that whether you own or rent, you have the legal right to receive wireless internet service. It applies to tenants living apartments, condos, town homes, and those that are part of HOAs – and reserves the right for these tenants to install a dish (up to 1 meter diameter).

For more details – including information on limitations, maintenance, and unreasonable installation delays – review the links below: 

FCC: Installing Antennas & Satellite Dishes

FCC: Over-the-Air Reception Devices Rule

Cost

Your first bill will be emailed to you on the day after your installation and will only include the remaining days in the month where your service was active. For instance, if your monthly package is $50 / month, if you are scheduled to be installed on the 15th of the month, you will be billed on the 16th for $25.00 (half of our standard monthly rate). After that, you will be billed $50.00 on the 1st of each month going forward.

We happily offer transparent pricing that is a flat rate based on your speed tier. Our service is month to month, with no contract required. There are no hidden fees, no equipment rentals (you buy your equipment outright), and tax is already included in the price.

If you opt to purchase a wireless router / access point solution, or wish to rent one, that is at an additional cost.